The Solution: Training in Python and BotCity‍

LG Electronics’ response to these challenges was to create its own automation ecosystem by combining:

• Internal training in Python with a hands-on, industry-focused approach;
• Adoption of the BotCity platform as the technological foundation to ensure orchestration, governance, and traceability of the bots;
• Creation of a social-impact educational project: DX Academy, in partnership with IFAM and Instituto Eldorado.

As a result, LG Electronics was able to build a decentralized team of local developers with strong technical skills and the ability to deliver automations aligned with the company’s real-world needs. BotCity ensured that these automations were scalable, secure, and governable—an essential requirement for the multinational’s standards.

“We discovered BotCity at an event in Manaus, and within a few weeks, we were already running our first projects. It was the perfect fit between strategic vision and technical agility.”
_{— Nelson Alexandre Gouvea, General Manager of DX and Government Relations at LG}

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Results of Python Training at LG Electronics

The combination of Python with the BotCity platform brought about a quiet yet profound transformation behind the scenes of LG Electronics’ operations:

• Automation of critical and complex processes involving data extraction and analysis, integration with legacy systems, and handling of tax and financial documents.
• True scalability: from 5,000 hours saved in the first year to over 20,000 hours of manual work automated in the second year.
• Decentralized innovation: departments now proactively reach out to the automation team to suggest new processes for optimization.
• Cultural transformation: automation is no longer a taboo—it has become part of daily life at LG Electronics. It not only optimized processes but also unlocked the creative potential of employees.
• Drastic reduction in human error in repetitive and operational tasks, such as tax analyses, which used to take days to correct.

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DX Academy Project

‍‍The DX Academy is the backbone of LG Electronics’ digital transformation strategy in Brazil. It was created with the goal of:

• Training new local talent in automation and Python
• Addressing internal bottlenecks with qualified professionals
• Creating real social impact in the Northern region of the country

In partnership with the Federal Institute of Amazonas (IFAM) and Instituto Eldorado, the project has already:

• Trained over 80 students in two years
• Delivered high-complexity automation projects implemented within LG Electronics
• Become an educational and industrial benchmark, inspiring other sectors and companies in the region
• Changed lives by offering real career opportunities to young people in the East Zone of Manaus

“I started with just the basics. Today I develop automations that have saved over 1,300 hours and I’m an intern at LG. We’re transforming the industry—and transforming people.”
_{— Victor Brito, former DX Academy student and LG Electronics intern}

Watch the video featuring testimonials from students, leaders, and partners of DX Academy—a direct portrayal of how Python training and intelligent automation are generating real impact at LG and transforming the lives of those involved.

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Next Steps

The success of the project has established LG Electronics as a global case of digital transformation driven by local talent. Now, the plans are even more ambitious:

• Expand the DX Academy to the interior regions of Amazonas, democratizing access to tech education;
• Reach all 28 LG subsidiaries worldwide with a unified Python automation platform, using BotCity as the orchestrator;
• Take automation beyond the industry—into commerce and public schools—promoting grassroots digital transformation.

“We want Brazilian talent creating things for the world, and the way to do that is by training more people who can shape the future of technology adoption and usage.”
_{— Lorhan Caproni, CEO of BotCity‍}