Training in intelligent automation with Python and BotCity saves +20,000 work hours at LG Electronics
By automating processes with Python and BotCity, LG Electronics accelerated its digital transformation through talent development, saving over 20,000 work hours.
Learn moreOver 20,000 hours of manual work automated in two years
hours saved through a data collection and analysis automation
hours saved with a single logistics automation
Training of over 80 new talents for the local job market
Recognized for its excellence in electronics and technology, LG Electronics invests in training local talent in Python and intelligent automation, combining social impact and digital transformation.
LG Electronics is one of the largest manufacturers of electronic devices in the world with operations in the Manaus Industrial Hub. In an effort to modernize its processes and accelerate digital transformation, LG Electronics embarked on a journey of intelligent automation using the Python language and the BotCity platform, which ensured centralized governance, managing the scaling of these automations and giving the company security to innovate. From this initiative, the DX Academy project was created to train new local talent and implement high-impact automations, with real industry challenges.
In addition to the impact generated by the DX Academy, LG Electronics also made significant progress in other areas of intelligent automation. In a complementary project, the company implemented CORPA (Operational RPA Center), a strategy based on pure Python to replace low-code tools that did not meet local needs. With the support of the BotCity platform, LG was able to accelerate the development of automations, centralize governance, and monitor 60 robots in real-time, ensuring agility and reliability in operations.
Automated Processes
Automation in the logistics area, including reading thousands of PDFs and invoices
Automation in the logistics area, including reading thousands of PDFs and invoices
Daily email delivery of reports with critical information
Over 100 automations implemented in operations
Challenges Faced by LG Electronics in Scaling Automation with Security and Efficiency
LG Electronics was facing a series of obstacles that compromised the operational efficiency of its processes:
Limitations of low-code platforms:
The company was testing an automation platform recommended by its headquarters, based on low-code technology. However, it had high implementation costs, low flexibility for process customization, and certain challenges related to information security—a crucial criterion for LG.
Excessive centralization of automation projects:
Internal teams were unable to scale the development of solutions quickly, making automation a slow process limited to only a few departments.
Resistance to change:
Traditional areas of the company feared that automation would replace people. This fear led to low initial adoption of projects, requiring strong efforts to build trust and convince stakeholders.
Lack of local technical workforce:
LG Electronics struggled to hire developers with expertise in intelligent automation using Python in the Northern region, which delayed the execution of initiatives.
"Departments didn’t understand that automation was an ally. At first, we had to approach them to show we were here to optimize, not replace. Nowadays, they come to us with their processes. So, there’s been a mindset shift, but it’s something we've been building since the beginning, back in 2022."
— Lohan Silva, Developer at LG Electronics and former DX Academy student

The Solution: Training in Python and BotCity
LG Electronics’ response to these challenges was to create its own automation ecosystem by combining:
- Internal training in Python with a hands-on, industry-focused approach;
- Adoption of the BotCity platform as the technological foundation to ensure orchestration, governance, and traceability of the bots;
- Creation of a social-impact educational project: DX Academy, in partnership with IFAM and Instituto Eldorado.
As a result, LG Electronics was able to build a decentralized team of local developers with strong technical skills and the ability to deliver automations aligned with the company’s real-world needs. BotCity ensured that these automations were scalable, secure, and governable—an essential requirement for the multinational’s standards.
“We discovered BotCity at an event in Manaus, and within a few weeks, we were already running our first projects. It was the perfect fit between strategic vision and technical agility.”
— Nelson Alexandre Gouvea, General Manager of DX and Government Relations at LG

Results of Python Training at LG Electronics
The combination of Python with the BotCity platform brought about a quiet yet profound transformation behind the scenes of LG Electronics’ operations:
- Automation of critical and complex processes involving data extraction and analysis, integration with legacy systems, and handling of tax and financial documents.
- True scalability: from 5,000 hours saved in the first year to over 20,000 hours of manual work automated in the second year.
- Decentralized innovation: departments now proactively reach out to the automation team to suggest new processes for optimization.
- Cultural transformation: automation is no longer a taboo—it has become part of daily life at LG Electronics. It not only optimized processes but also unlocked the creative potential of employees.
- Drastic reduction in human error in repetitive and operational tasks, such as tax analyses, which used to take days to correct.
DX Academy Project
The DX Academy is the backbone of LG Electronics’ digital transformation strategy in Brazil. It was created with the goal of:
- Training new local talent in automation and Python
- Addressing internal bottlenecks with qualified professionals
- Creating real social impact in the Northern region of the country
In partnership with the Federal Institute of Amazonas (IFAM) and Instituto Eldorado, the project has already:
- Trained over 80 students in two years
- Delivered high-complexity automation projects implemented within LG Electronics
- Become an educational and industrial benchmark, inspiring other sectors and companies in the region
- Changed lives by offering real career opportunities to young people in the East Zone of Manaus
“I started with just the basics. Today I develop automations that have saved over 1,300 hours and I’m an intern at LG. We’re transforming the industry—and transforming people.”
— Victor Brito, former DX Academy student and LG Electronics intern
Watch the video featuring testimonials from students, leaders, and partners of DX Academy—a direct portrayal of how Python training and intelligent automation are generating real impact at LG and transforming the lives of those involved.
Next Steps
The success of the project has established LG Electronics as a global case of digital transformation driven by local talent. Now, the plans are even more ambitious:
- Expand the DX Academy to the interior regions of Amazonas, democratizing access to tech education;
- Reach all 28 LG subsidiaries worldwide with a unified Python automation platform, using BotCity as the orchestrator;
- Take automation beyond the industry—into commerce and public schools—promoting grassroots digital transformation.
“We want Brazilian talent creating things for the world, and the way to do that is by training more people who can shape the future of technology adoption and usage.”
— Lorhan Caproni, CEO of BotCity

Nelson Alexandre Gouvêa
General Manager of DX and Government Relations at LG